Terms & Conditions

Effective Date: 1st June, 2026 
Website Name: www.greenwala.com
Welcome to Greenwala! By using our website, you agree to the following terms and conditions.

1. General

Greenwala provides fresh and authentic grocery products across Dhaka.
By using our services, you confirm that the information provided is accurate.
We reserve the right to update these terms at any time.Media

2. Product Information & Freshness

We strive to deliver fresh, organic, and high-quality products.
Due to the nature of agricultural products, slight variations in size, color, or weight may occur.
Freshness Guarantee 
– If you receive damaged, spoiled, or incorrect items, report within 24 hours of delivery for replacement or refund.

3. Pricing & Availability

Prices are listed in BDT and may change without prior notice.
Product availability depends on daily stock and sourcing conditions.
In case of stock issues, we may cancel or partially fulfill orders.

4. Orders & Confirmation

Orders are confirmed after successful placement and verification.
Greenwala may cancel orders due to:
– Unavailability of items
– Payment failure
– Suspicious or fraudulent activity

5. Payment Methods

We support:

Cash on Delivery (COD)
bKash
Direct bank transfer

All payments are processed securely.

6. Delivery Policy

Delivery is available within selected areas of Dhaka.
Delivery time slots are estimates and may vary due to traffic or weather.
Customers must provide accurate delivery details and be available to receive the order.

Failure to receive delivery may result in additional charges.

7. Returns & Refunds

Perishable items are non-returnable unless:

Damaged
Spoiled
Incorrect
Complaints must be made within 24 hours of delivery.
Approved refunds will be processed within 5–7 business days.

8. User Responsibilities

You agree not to:

Provide false or misleading information
Misuse the website or services
Engage in any unlawful activity

9. Intellectual Property

10. Limitation of Liability

Greenwala is not responsible for:

Delivery delays due to uncontrollable factors (traffic, weather, strikes)
Indirect losses or damages
Misuse of products after delivery

11. Governing Law

These terms are governed by the laws of Bangladesh.

12. Contact Us

If you have any questions, contact us at: 

📧 Email: hello.greenwala@gmail.com 

📞 Phone: +8801733555562