Greenwala Return & Refund Policy

Return Policy

If the product you receive is damaged, defective, incorrect, or incomplete at the time of delivery, please contact Greenwala Customer Service immediately to request a return or refund.
You may return the product within 7 days of receiving it. Once the return is approved, your refund will be provided through bank transfer, bKash, or a voucher. For more details, please review our full Return Policy.
For certain selected products, change-of-mind returns may also be accepted. Please refer to the section below in the return policy for detailed information.

Valid Reasons for Product Returns

• A return request will be accepted under the following conditions:
• The product is damaged, broken, or defective.
• The delivered order is incomplete (missing items or incorrect quantity).
• The product delivered is incorrect (wrong item, size, color, or expired product).
• The delivered product does not match the description or images shown on the website or advertisement.

Refund Policy

The time required to process your refund depends on the type of refund and the payment method used. The refund processing time starts once Greenwala begins processing your refund according to the applicable refund method. The refund amount will cover the product price and the shipping fee for the returned item.

Types of Refund
Greenwala processes refunds according to the following methods:

Refund from Returns:

Your refund will be processed after the returned item reaches our warehouse and completes the quality check (QC) process.
To learn how to return an item, please read our Return Policy.

Refund from Cancelled Orders:

Refunds are automatically initiated once the cancellation request has been successfully processed.

Refund from Failed Delivery:

Refund processing begins once the item is returned to the seller. Please note that processing time may vary depending on your shipping location.

Return Conditions:

• The product must be unused, unwashed, and free from damage.
• The product must include the original tags, invoice, and accessories.
• If the product was delivered in Greenwala packaging/box, it must be returned in the same packaging.

Important Notes:

• It is important to include the order number and return tracking number in your return package to avoid any delay or issues in the return process.
• When handing over your package to the drop-off station or pickup agent, please collect the Greenwala return acknowledgment receipt and keep it for future reference.
• The delivered product does not match the description or images shown on the website or advertisement.